ByAllAccounts AccountView Guide

AccountView

Accountview is the name of ByAllAccounts' web app.  We refer to ByAllAccounts and AccountView somewhat synonymously in advisor resources. 

Connecting New Accounts

New accounts can be connected by adding new credentials for a new institution or by using existing credentials that have previously been added.

Both the Accounts and Credentials tabs support creating new accounts and credentials.  The recommended methods are below

When a financial institution has multiple connection options, we recommend trying to to use one where ByAllAccounts has a direct data feed available as these connections are typically more stable.  You can find that list here.

Adding New Accounts with New Credentials

Follow these steps when adding new credentials to connect a new institution:

1. Go to the Accounts > All Accounts tab
2. Click Create Accounts > Create Accounts With Credentials
3. Search for and select the institution. Ideally, search for the login link used to access its web site.  Click Next.
4. Enter the credential information required by the institution site. Typically the credentials include user name and password, but may include other inputs.  Some setup instructions might involve additional steps outside of ByAllAccounts.  In those cases, follow any additional instructions via the link at the top of the page.
5. Optionally, click Save and Verify or Save and Authorize to test the credentials to ensure that they can access the selected institution.
6. If the financial institution supports automated account management, a checkbox will be available at the bottom of the screen. Refer to Automated Account Management (AAM) for information about AAM.
7. Click Save and Create Financial Accounts.  The system searches the custodian site for available accounts and then shows the number of accounts discovered.
8. Click Save Financial Accounts and Aggregate to import the accounts into ByAllAccounts.

Note that if you add new credentials via the Credentials tab instead of the Accounts tab, aggregating the accounts for the Credential is a separate step.  For that reason, we recommend adding new credentials via the Accounts tab.

Adding New Accounts with Existing Credentials 

Follow these steps when a credential already exists in the system and you want to see if additional accounts may be available at the custodian site for the same login. Note that this process only finds accounts that are not yet set up in the system under the same credential. For example, if you already have two accounts configured, and there are five accounts available to this login, then the account discovery process will only return the three accounts that have not already been configured in the system. 

1. Go to the Credentials > All Credentials tab

2. Select the credential for which you would like to initiate the account discovery process, then click Add Accounts.

   If the financial institution supports account discovery, the system searches the custodian site for available accounts and then shows the number of accounts discovered.

   If the financial institution supports OAuth authorization and the credential has not yet been authorized, the system will perform authorization before starting account discovery.

   1. If the system discovers more than 10 accounts, the behavior will be different than described below. The system will show you a preview of the list of some of the accounts. When you save and close or save and aggregate, that selection will apply to all the accounts found, not just those in the preview.

3. Click OK.
4. Select Save > and Aggregate to save the accounts and begin the aggregation process immediately.

Common Institution Setup FAQ

 Charles Schwab

ByAllAccounts recommends using Charles Schwab Institutional - SFTP.

Complete the Schwab form Request for Data Access Agreement on the Forms and Applications page of Schwab Advisor Center (SAC) website (details below). Submit the request to Schwab.

• The “Service Provider” section should be completed with:
  • Service Provider Firm Name: Elements Technology, Inc.
  • Name of Authorized Signer: Jordan Haines
  • Email Address of Authorized Signer: [e-mail]
• The “Service Provider’s Agent” section should be completed with:
  • Service Provider’s Agent Firm Name: Morningstar, Inc. - ByAllAccounts
  • Name of Authorized Signer: Morningstar, Inc. - ByAllAccounts
  • Email: [e-mail]

Upon submitting the Data Access Agreement, Schwab will send the advisor a DocuSign. After the advisor signs, the DocuSign will then go to Elements and Morningstar for signature.

Once the DocuSign has been signed by all, Schwab will establish the link and inform Morningstar that the link is complete. Morningstar will then reach out to the advisor and ask them to confirm the email of the individual who is authorized to access the data. Once the advisor confirms those details Morningstar will email the advisor a password to use for the credential login in ByAllAccounts.

 

TD Ameritrade 

Request access to Morningstar ByAll Accounts. Complete the Release of Information (ROI) form that TD provides. There is a section on the form that asks in "alliance with" and for that you can add "Morningstar ByAllAccounts.”

Once TD establishes the link they will inform Morningstar that it is complete. Morningstar will then reach out to the advisor and ask them to confirm the email of the individual who is authorized to access the data. Once the advisor confirms those details Morningstar will email the advisor a password to use for the credential login in ByAllAccounts.

ByAllAccounts recommends using TD Ameritrade - Institutional SFTP Access for non-trust accounts.  And TD Ameritrade - Institutional Trust VEO for trust accounts.

Orion

When searching for Orion you will find 5 available options. You should select “Orion API” as seen in the screenshot below: 

Editing & Deleting Accounts & Credentials

Both the Accounts and Credentials tabs support creating editing accounts and credentials.  The recommended uses are below:  

Editing Accounts

You can edit information for individual accounts from the All Accounts tab. For example, you can change the name, account number, or credentials for each account.

You can only edit one account at a time, so if more than one account is selected (or no account is selected), the Edit Account button is disabled (grayed out). To edit an account, click Clear Selection to deselect all accounts, then select the account you want to edit.

Deleting Accounts

You might want to delete an account when there are no longer funds in the account, if it was created by mistake, if the client is gone, or if the account otherwise no longer contains any useful information.

When you delete an account in AccountView:

• If the account is assigned to a household in Elements, Elements will keep the account and show it as connected (though it will not receive any updates).
• If the account is unassigned to a household in Elements, it will no longer appear in the “Unassigned Accounts” list.

Editing Credentials

Some of the reasons why you might edit a credential include:

• Complete or fix a credential that is not working.
• Change the nickname of the credential.
• Add an account to the credential.

• While there are multiple ways to edit credentials, we recommend going to the Credentials > Credentials Needing Edits tab.  This method provides you the most information if a credential is not working, including why and how to fix it.

  Click the credential in the list to select it, then click Edit Credential.

Deleting Credentials

Deleting credentials permanently removes them from ByAllAccounts. It also deletes all of the accounts that reference the credentials and removes all historical information for the accounts.
To delete a credential, select it on the Credentials > All Credentials tab or on the Credentials > Credentials Needing Edits tab, then click Delete Credentials.
When you delete a credential in AccountView, the related accounts are not automatically deleted in Elements. Rather, it’s retained in Elements and just converted into a manual account.

Refreshing Account Data

ByAllAccounts performs account aggregation nightly, though you can optionally have the system aggregate an account at any time.

You can do this by account on the Accounts tab by selecting the account(s) and clicking “Aggregate”, or you can do this by institution on the Credentials tab (therefore refreshing all accounts at that institution) by selecting the institution(  s) and clicking “Aggregate”.

When you aggregate accounts, a summary link near the top of the window shows the progress of the aggregation process. Click it to view more details.

If an account is failing to aggregate, a red alarm icon shows in the Alarm column to indicate that the account does not have prior business day data and may need further attention. Hover over the alarm to display a brief reason for the alarm, and click the alarm to see more details. If you need to fix a problem with an account, before trying to aggregate it again switch to the Out-of-date Accounts tab for recommended actions.

Note: Elements only updates values nightly as well, so it is possible that account values in AccountView are different than what shows in Elements when running aggregation “on demand”.  Wait a day to see if the difference gets resolved before submitting a support ticket.