Client Account Administration

  • Custom Client Groups

    Now you have the ability to create custom client lists and organize your clients the way you want. Some ideas for how to use this feature in your business include: Segment your client list based on client demographics or tiers, then use the drop down t...

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  • Invite Links and Multi-Advisor Firms

    When there are multiple advisors at a firm, there are a few things to know. The advisor that created the invite link initially is the one that will be named in the email that the prospect/client receives.  However, every advisor will receive an email wh...

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  • How are 529 plans categorized in Elements?

    529 plans are categorized as qualified assets in Elements. This is because 529s offer a tax benefit and typically have a penalty if funds are distributed for something other than education.   This type of account can definitely fit in both Lt and Qt, ju...

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  • How do I incorporate Cash Value Life Insurance into Elements scores?

    For cash value life insurance they should add an insurance policy that will list the death benefit, then add an asset to the balance sheet with the balance of the cash value.   While there isn't an asset category for CV, just find the type of account th...

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  • How do I incorporate future retirement income like a pension or social security into a client’s Elements profile?

    Currently there is no place in the system to enter a future stream of income like a pension or social security. Instead, the future income stream will affect your assessment of certain Elements scores.   For example, a generally good Total Term (Tt) sco...

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  • Can I export client data from the Elements portal?

    Currently, only client contact data can be exported from the portal - see the below tutorial.  Financial data currently cannot be exported.     https://scribehow.com/shared/How_to_export_client_contact_information__UKfA-CCGTXKcDGf87lAy_g  

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  • How can I edit the contact or personal details of my Clients on the Elements platform?

    https://scribehow.com/shared/Edit_Personal_Information__kAIGnCQtTsqTIYfV9bzs2w  

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  • What does "x% of balances are decayed" mean?

    This represents the % of account balances that are "decayed", meaning out of date: Liquid and Qualified asset balances are considered decayed if > 3 months old Debt account balances are considered decayed if > 6 months old Real estate asset balances a...

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  • When clients are adding their information to Elements, should annual spending include debt payments?

    Yes, the annual spending should include debt payments but not taxes..    

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  • What is the recommended practice for adding credit cards, their interest, and payments?

    The current data model only allows for Extra Debt Payments to be entered into credit cards, and there is no place to enter interest rate or minimum payment details. The best practice is to only include payments on credit cards if the client is carrying ...

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  • How do I remove an asset/debt and not lose the balance history?

    Set the asset and debt value to zero on the date of the sale. Do not remove the asset or debt from the app. If you do, you'll lose the history. In the future we hope to add the ability to close/hide assets and debts for scenarios like this.    

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  • How should I handle different types of ownership (like JTWROS, TEC, or trusts) in Elements?

    Currently, the only ownership options in the system are individuals or business entities. Unlike other financial planning tools Elements only uses ownership to determine if an asset or debt should be included on the personal financial statement or not. ...

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  • How do I merge asset/debt accounts in Elements?

    https://scribehow.com/shared/How_to_merge_asset_accounts_in_Elements__-BBFLN3MSVaz2WrYtHQCGw  

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  • How can I re-send a failed Elements invitation?

    https://scribehow.com/shared/How_to_re-send_a_failed_Elements_invitation_to_a_client__NuUi12OmRMSq6nxOBnVfng  

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  • How can I revoke a client's access to the app without deleting their data?

    https://scribehow.com/shared/How_to_revoke_a_clients_Elements_app_access__DpVvyloCTz-jYqnP_CaCIw  

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  • Can clients login on Web?

    Clients are able to use the web to onboard themselves to Elements. However, after the initial onboarding process, they will use the mobile app. 

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  • How can I merge two connected accounts?

    Sometimes you want to merge two accounts together that are linked through Plaid. For example, with the TD Ameritrade to Schwab merger.... you want to keep the history of the TD account, but need to relink that same account to Schwab now.  In order to do...

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  • How can I invite a partner/spouse to a profile after they have been created?

    https://scribehow.com/shared/Inviting_a_PartnerSpouse__6xombccuSe-Ncid7XpOM5g  

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  • Can I add a picture to a client profile in Elements?

    At this time, profile pictures cannot be added to client profiles in Elements.     

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  • As an advisor, can I track client activity in the Elements app?

    Advisors cannot track client activity such as logins, time spent in the app, etc.  Advisors will only see financial data inputs.      

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  • Do client accounts created using Invite Links create prospect or onboarding profiles?

    Invite Links generate prospect profiles exclusively.    

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  • I sent a client an Elements invite without enabling client-led onboarding. Can I change that?

    The existing invite cannot be changed, but it can be cancelled and a new invitation with client-led onboarding can be sent. Please follow the below tutorial:   https://scribehow.com/shared/How_to_add_a_client_to_Scribe_workspace__4_dEy3HyToumc2quG1Q7rA  

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  • How can I create a mass invite link?

    https://scribehow.com/shared/How_to_create_an_Easy_Invite_Link__eqh2jXIxRv-ytM8BIlQVZw     For more information please see this this written guide      

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  • How do I invite a new prospect or client on my Elements app?

    https://scribehow.com/shared/Add_a_clientprospect_in_the_iPhone_App__jpvRiZsuQx-H1-ojONr17Q  

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  • How do I invite a new client or prospect on my Elements web portal?

    Please see the below tutorial and supplemental video explanation https://scribehow.com/shared/How_to_Add_a_New_Prospect_or_Client_on_Web__ZdsEJYXyTJqq01QyhWU0GQ    

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  • What do the different client sections mean and how does a client move from one to the next?

    In your Elements web portal you will see four Client statuses: Invitations, Prospects, Onboarding, and Active.   Those in the Invitations section have been sent Elements invitations but have not yet created accounts. A client may appear simultaneously i...

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  • How can I restore client access to Elements after revoking it?

    Open the household, hit the three dots at the top-right corner of the client's personal details, then Invite to Elements and follow the instructions.

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  • Can I revert an active client to a prospect?

    We currently don't support moving a client from active back to onboarding to prospect status.  

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