What happens if my login credential change for a connected institution?

Abby Morton
Abby Morton

Occasionally, when information changes at the institution the accounts will disconnect. Please try the following solutions:


Solution 1: Go to the linked account. There should be a button that says: password invalid click here to “fix it.”  


Solution 2: If they go into the Connected Accounts area of the app they can disconnect and reconnect the institution with the new username/password. This might require them to merge duplicate accounts, but probably not.  Depending on how Plaid surfaces password errors, they might get a prompt to "reconnect" by putting in their username/password again, but this doesn't seem to always happen.


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